Grievance Redressal

GRIEVANCE REDRESSAL Nextrillion Retail Private Limited is the seller of record for everything sold on this website, so a complaint about a product or an order is ours to answer. There is no third-party seller to refer you to. GRIEVANCE OFFICER Appointed under Rule 4 of the Consumer Protection (E-Commerce) Rules 2020: Name: Surendra Kumar Email: info@nextrillion.org Phone: 8864904142 Postal address: Nextrillion Retail Private Limited UVB-031, Building Material Market, Udyog Vihar, Greater Noida, Gautam Buddha Nagar, Uttar Pradesh - 201306 BEFORE YOU ESCALATE Most issues are resolved faster by customer support, because support can see your order and act on it directly. Email info@nextrillion.org or call 8864904142 with your order number first. Support is staffed Monday to Saturday, 10:00 to 18:00 IST. You can write at any time; replies are sent during those hours. Escalate to the grievance officer if support has not resolved the matter, or if your complaint is about how it was handled. WHAT TO INCLUDE - Your order number - The product concerned - What went wrong, and what you would like us to do - Any photographs, if the complaint is about physical condition - A phone number and email we can reply to A complaint without an order number takes longer to resolve, because we have to identify the order before we can look at the problem. HOW WE HANDLE IT 1. We record your complaint against your order. 2. We acknowledge receipt within 48 hours. 3. We investigate, and contact you if we need anything further. 4. We tell you the outcome and what we will do about it. Your grievance is redressed within one month of the date we receive it. IF YOU ARE STILL NOT SATISFIED You may approach the consumer grievance redressal machinery available to you under the Consumer Protection Act 2019, including the National Consumer Helpline and the appropriate Consumer Disputes Redressal Commission. Nothing on this page limits any right you have under Indian consumer law.