Shipping Policy

SHIPPING POLICY Seller and dispatcher of record: Nextrillion Retail Private Limited GSTIN: 09AAGCN5476L1ZS UVB-031, Building Material Market, Udyog Vihar, Greater Noida, Gautam Buddha Nagar, Uttar Pradesh - 201306 We hold our own stock and dispatch it ourselves from a single warehouse. We do not drop-ship, and no third-party seller fulfils any order placed here. WHERE WE DELIVER Nextrillion currently serves selected PIN codes across Delhi, Noida, Greater Noida, Ghaziabad, Faridabad and Gurugram. Selected is the operative word. Not every PIN code in those cities is open, and the districts those cities sit in reach well past the cities themselves. Being near one of them does not mean we deliver to you. Actual availability is determined by the PIN-code check at the time of order. Enter your pincode on the product page or at checkout and the website will tell you, before you order, whether we deliver there and whether cash on delivery is available at that address. If your pincode is not serviceable, we cannot accept the order. We would rather decline it than accept one we cannot deliver. We do not publish a fixed list of pincodes on this page. Serviceability is determined by the pincode check on this website at the time you order, and that check is the authority — a list printed here would be out of date the week after it was written, and we would rather you had the current answer than a tidy one. Whether an order can be completed to your address may also depend on the product, on stock, and on whether a payment method is available for that pincode. A pincode we deliver to is not automatically a pincode we can accept an order for today, and the check tells you which of the two you are looking at. Cash on delivery is available only where it is shown as available for that order. It is not offered everywhere we deliver, and it is not offered on every product or every order value. We do not ship nationwide. DISPATCH AND DELIVERY TIME Orders are packed and handed to a courier from our warehouse. Delivery time is the dispatch time plus the courier's transit time to your pincode, and the estimate shown at checkout is specific to the pincode you entered. The estimated delivery window that applies to your order is shown to you before you confirm it, for the pincode you entered. Delivery dates are ESTIMATES. They are not guaranteed, and they may change because of your location, carrier conditions, or events outside our reasonable control. We do not offer a guaranteed or assured delivery date, and nothing on this website should be read as one. Cash on delivery orders are dispatched only after we have spoken to you and you have confirmed the order on the phone. That call is part of the process, not an exception, so a COD order's clock effectively starts when you confirm it. If we cannot reach you, the order does not ship. Estimates are estimates. Public holidays, weather, strikes and courier delays affect them, and large appliances take longer than small parcels. SHIPPING CHARGES Any delivery charge that applies to your pincode is shown at checkout, before you place the order, and is included in the order total you see. Delivery is free for eligible orders at launch. If a delivery charge is introduced for a pincode or an order, it is shown to you at checkout, before you place the order, and included in the total you see. A charge you were not shown before you confirmed your order is not payable. Prices shown on the website are inclusive of GST. The tax component is shown separately on your invoice. AT THE TIME OF DELIVERY Please check the outer packaging before you accept the parcel. If it is visibly damaged or has been opened, refuse the delivery and tell us the same day — that is far easier for both of us to resolve than a damage claim after acceptance. For a cash on delivery order, please have the exact order total ready. The courier collects the amount shown on your order. Someone aged 18 or over must be present to receive the delivery. WHAT DELIVERY INCLUDES Delivery means bringing the product to the address you gave us and handing it over to you. It does not include installation, demonstration, wall mounting, plumbing or electrical work, or carrying and positioning the item inside your premises — unless that is explicitly stated as included for that product or that order. Where nothing is stated, it is not included. IF A DELIVERY FAILS If the courier cannot deliver — nobody available, address not reachable, or the parcel is refused — the item comes back to our warehouse. We will contact you to arrange what happens next. A returned parcel is inspected before it goes back into stock. TRACKING You can track your order from the link on your order confirmation, without creating an account. The status updates as the order is packed, dispatched and delivered. QUESTIONS Email: info@nextrillion.org Phone: 8864904142